Data Deletion Instructions

This page explains how to disconnect Meta and Shopify from MKT4.ME and how to request deletion of data that ASP SOFT DEVELOPMENT EOOD holds in connection with your account or store. These instructions support Meta App Dashboard transparency requirements and merchant requests.

From Connections (Integrations) when signed in, you can disconnect Meta. That action removes MKT4.ME’s stored Meta access credentials for the workspace and clears Meta Platform Data held for that connection, including: discovered ad accounts and Page / Instagram identities; cached campaign / ad set / ad trees and insights; destination provisions; Meta send / activation / budget audit records; and the merchant trust confirmation for the selected ad account and Page.

Merchant-authored campaign drafts, content drafts, and creative assets in MKT4.ME are kept. Meta linkage fields on those drafts are cleared and approval is invalidated. Marketing Brain runs and draft approval snapshots may still contain derived Meta metrics or identity references after Disconnect — use full Meta erasure (section 4) for those residuals. Shopify commerce data is not removed by Meta disconnect.

Disconnect does not delete your Meta Business, Ad Account, Page, or ads inside Meta’s products.

Disconnecting Shopify from Connections clears MKT4.ME’s stored Shopify access credentials for that workspace. Synced commerce records (such as products or order-derived metrics already stored in MKT4.ME) may remain until you request broader deletion, delete the workspace, or Shopify sends a shop redaction webhook after uninstall.

If the Shopify app is uninstalled on Shopify’s side, MKT4.ME marks the integration disconnected when the uninstall webhook is received.

Workspace owners may delete the active workspace from Settings where that control is available (confirmation required). Confirmed deletion disconnects integrations (including clearing stored tokens) and removes the store subtree as modeled in the application (for example products, drafts, and related records that cascade with the store).

Some operational records (such as certain job-failure logs without a cascading foreign key) may be retained for operations. This is not a Meta-side or Shopify-side deletion of your platform accounts.

To request deletion of MKT4.ME-held data associated with your account or store, email:

support@mkt4.me

Please include:

• The email address associated with your MKT4.ME workspace.
• Your store name and/or store domain, if applicable.
• Your Meta ad account ID or Page ID, if the request relates to Meta data.
• A clear statement of scope, for example: (a) disconnect-equivalent removal already available in Connections; (b) full Meta Platform Data erasure in MKT4.ME (connection data plus residual Marketing Brain / approval JSON); or (c) full workspace deletion.

Full Meta erasure is distinct from Disconnect: it additionally scrubs or deletes residual Meta-derived fields inside Marketing Brain runs and campaign-draft approval snapshots, clears Meta name snapshots on drafts, and removes draft audit events for that store. It preserves merchant-authored ad copy, creatives, content drafts, and Shopify commerce records. Workspace owners (or pilot operators fulfilling a verified request) confirm with the exact phrase ERASE_META_DATA. The operation is store-scoped, transactional, and safe to repeat (idempotent).

MKT4.ME does not currently provide a fully automated public deletion portal for email requests, and this page does not promise an automatic deletion SLA for those requests.

Shopify may send mandatory compliance webhooks such as customers/data_request, customers/redact, and shop/redact. After HMAC verification, MKT4.ME records a durable privacy request and processes it for the matching shop only.

• customers/data_request: MKT4.ME inventories order resources it holds for the listed Shopify order ids. Current order rows do not store customer email, phone, or shipping/billing addresses. When order rows exist, an operator provides that inventory to the store owner through support@mkt4.me. MKT4.ME does not email the customer address from the webhook payload.
• customers/redact: Deletes the listed order resources for that shop (line items cascade), records a redaction ledger entry so sync cannot re-import those order ids, and rebuilds store aggregates.
• shop/redact: After Shopify’s uninstall waiting period, removes Shopify-derived commerce data (orders, products, collections, related daily metrics), clears Shopify credentials, and blocks further Shopify sync for that shop. Meta advertising records and MKT4.ME user accounts are not deleted by this Shopify webhook.

Shopify expects apps to complete applicable actions within about 30 days of receiving a request, subject to Shopify’s own redaction timing rules (for example delayed customer redaction when recent orders exist). Counsel should review retention edge cases.

Upon a verified request, we can delete or disconnect MKT4.ME-held records associated with your workspace as reasonably available in the MKT4.ME system. We may retain limited records where needed for security, abuse prevention, legal compliance, or backup integrity for a period after the request.

We cannot delete data held solely by Meta, Shopify, OpenAI, Cloudflare, or other third-party platforms. Submit separate requests to those providers if needed.

See also our Privacy Policy, Terms of Service, and Contact.